FAQ's

What is Paws&Petware?

Paws&Petware is your go-to store for high-quality, custom pet accessories and products, including personalized pet portrait mugs and frames.

What makes Paws&Petware special and different from others? Why should I buy from you?

At Paws&Petware, we go beyond just creating products — we craft personalized experiences. Each custom item, from our pet portrait mugs to frames, is thoughtfully hand-drawn by skilled artists, capturing your pet’s personality in a way that mass-produced items simply can't match.

Here’s why we’re different:

  • Tailored Designs: Every product is customized to your pet’s unique traits, making it a truly one-of-a-kind piece.
  • Exceptional Quality: We use high-quality materials for long-lasting, durable products that are designed for everyday use and display.
  • Customer-Centered: We offer flexibility, such as creating multiple pet portraits upon request via Instagram, and are always here to accommodate special requests.
  • Engaged Community: We’re not just a store; we’re a community of pet lovers. Our active presence on Instagram keeps us connected with our customers, allowing for direct communication and personalized service.
  • Meaningful Gifts: Our products make memorable gifts for pet lovers, adding a heartfelt, personal touch that stands out from generic options.

When you buy from Paws&Petware, you're not just purchasing a product; you're supporting a brand that genuinely cares about pets and their owners.

What makes your custom pet portraits special?

Each portrait is hand-drawn by a skilled artist, capturing your pet’s unique personality. We take pride in creating detailed, personalized artwork that will be cherished for years to come.

Are the pet mugs safe for both hot and cold beverages?

Yes, our pet mugs are crafted from premium ceramic, making them safe for both hot and cold beverages. They are also microwave and dishwasher safe, ensuring convenience and durability for everyday use.

How do I place an order for custom pet products?

It's simple! Upload a clear photo of your pet during checkout, select the desired variant and we'll take care of the rest. Our professional artists will create a custom portrait, and your product will be shipped directly to you!

What steps do you take to ensure customer satisfaction with the final product?

Customer satisfaction is our priority. We offer responsive customer support.

What if I encounter any issues with my order?

Your satisfaction is our top priority. If you encounter any issues with your order, simply reach out to our dedicated customer support team, and we'll work quickly to resolve the problem to your satisfaction.

What kind of pet portraits can I order?

We offer custom pet portrait mugs and framed posters. Each item is personalized with a unique hand-drawn illustration of your pet.

Can I order products with more than one pet in the portrait?

While we primarily focus on single pet portraits, we can definitely create a custom portrait featuring multiple pets if you reach out to us directly on Instagram. Although , we’re are soon going to expand in that category when the demand comes in!

Whats your refund policy?

As a business operating on a made-to-order model, each product is meticulously crafted to meet your unique specifications and preferences. Due to the personalized nature of our offerings, we only offer refunds for products that are damaged or defective upon arrival. For more info check out the refund policy at the bottom of the site.

How do I track my order?

Once your order is shipped, you’ll receive an email with tracking details so you can keep an eye on your package.